Consumers in India are protected by law against unfair trade practices, defective products, and deficient services.
Right to safety
Right to information
Right to choose
Right to redress
File complaints with District, State, or National Consumer Forums
Seek compensation for defective goods or services
Alternate dispute resolution through mediation or arbitration
Keep purchase receipts and warranty cards
Verify product authenticity and service agreements
Report grievances promptly
“Consumer protection laws empower individuals to seek justice against unfair practices.”
Q1. What is the Consumer Protection Act, 2019?
A: Indian legislation protecting consumer rights and providing redressal mechanisms.
Q2. Which forums handle consumer complaints?
A: District, State, and National Consumer Dispute Redressal Commissions.
Q3. Can compensation be claimed for defective products?
A: Yes, monetary compensation or replacement can be sought.
Q4. Is mediation an option in consumer disputes?
A: Yes, consumer forums provide mediation mechanisms.
Q5. How can consumers prevent issues?
A: By keeping documents and verifying products or services before purchase.
