In the commercial world, delayed payments can severely impact business operations and growth. This case study highlights how our legal team helped a small-to-medium business owner recover substantial financial dues from a customer who had defaulted on payment for nearly 14 months.
Despite several reminders, emails, and personal follow-ups, the debtor continued to delay settlement. The client approached us when the outstanding amount became difficult to manage and started affecting their working capital.
We adopted a structured and aggressive legal approach—starting with issuing a formal legal notice and, when that failed, filing a civil money recovery suit. Through consistent court appearances, evidence presentation, and legal arguments, we achieved a favourable judgment ensuring complete recovery of dues, interest, and costs.
This case reflects the effectiveness of timely legal intervention and how a professionally executed recovery process can help businesses secure what is rightfully theirs under Indian law.
The client, who runs a trading and supply business, had delivered goods worth a significant amount to a long-time customer based on trust. However, the customer repeatedly postponed payment and eventually stopped responding to messages.
The challenges included:
14 months of non-payment despite multiple follow-ups.
No formal written contract, only invoices and delivery challans.
Debtor had changed communication numbers, making it hard to reach.
The amount was too large to ignore but too difficult to recover informally.
The client’s business faced cash-flow pressure, slowing operations.
The debtor claimed financial hardship, hoping to avoid repayment.
The complexity increased because the debtor was not willing to negotiate and attempted to avoid all communication, making legal action unavoidable.
We designed a clear, multi-step legal strategy that ensured maximum pressure and legal protection for our client.
We compiled all supporting documents, including:
Invoices and supply records
Ledger statement
Email and WhatsApp communication
Bank transaction history
This established a strong prima facie case.
A detailed legal notice was drafted citing:
Complete outstanding amount
Contractual obligations under the Indian Contract Act, 1872
A firm deadline for payment
Potential legal consequences, including court proceedings & cost recovery
The notice created immediate legal pressure but received no compliance.
After the debtor ignored the notice, we filed a Money Recovery Suit in the appropriate civil court. Our filing included:
Suit register documents
Evidence bundle
Affidavits
Ledger and invoice details
Proof of repeated requests and reminders
We represented the client consistently and professionally by:
Presenting documentary evidence
Pointing out deliberate delay tactics
Challenging false financial hardship claims
Highlighting the continuous default despite reminders
When the court suggested mediation, we negotiated a structure that ensured accountability and genuine repayment terms. The debtor finally agreed to a time-bound repayment plan.
The legal process resulted in a strong and favourable outcome for the client:
Full recovery of the principal outstanding amount
Interest awarded as per court’s discretion
Litigation expenses reimbursed by the debtor
A court-monitored repayment schedule, ensuring compliance
Recovery completed faster than typical money recovery suits
The client regained cash flow stability and resumed operations smoothly
The client expressed great satisfaction with the professionalism, speed, and strategic approach taken during the entire legal process. This case stands as a clear example of how timely legal action and a well-planned recovery strategy can help businesses reclaim their rightful dues efficiently.
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